WhatsApp is one of the most powerful channels for customer communication. It's personal, fast, and trusted. With Take App’s WhatsApp Business integration, you can connect your business number to Take App in two ways and unlock powerful features that help you build relationships and drive sales.
This guide explains the benefits of integrating WhatsApp with Take App, the different ways to set it up, and how each feature works in detail.
Two Ways to Connect WhatsApp
Integration Type | Description | Setup Guide |
WhatsApp Business Integration | Allows you to chat with your customers in Take App inbox only | |
WhatsApp Business App Integration | Allows you to chat with your customers in both mobile phone and Take App inbox |
Both setups support Chat Inbox, Broadcasts, Workflow messaging, and Catalog sharing.
WhatsApp Integration Capabilities
These are the key features you get when you connect WhatsApp to Take App:
1. WhatsApp Chat Inbox
The Chat Inbox allows you to manage all incoming WhatsApp messages from customers in one place, your Take App dashboard.
Benefits:
No need to open the WhatsApp app, reply directly from your Take App admin dashboard. Great for teams: staff can handle WhatsApp chats without needing phone access.
Messages are linked to your Take App site, so you can track orders and conversations together.
2. Workflow Messaging
Automate customer communication through your WhatsApp number. These messages are sent from your own number, not Take App’s.
📘 Learn more about workflows
3. WhatsApp Broadcast
Broadcasts let you send a bulk message to many customers at once, ideal for promotions, stock updates, or seasonal messages.
Why use it:
Message many customers quickly and personally.
Great for marketing, announcements, and re-engagement.
4. WhatsApp Catalog
WhatsApp Catalog lets customers browse your products directly in WhatsApp, no need to leave the app. With Take App, your online store can automatically sync to your WhatsApp Catalog.
📘 Set up WhatsApp Catalog
