This feature requires Business Plan
WhatsApp Business App Integration Capabilities
Message customers directly from both WA Biz app from your mobile phone and the Take App Inbox.
Send automated WhatsApp workflow messages in your own WhatsApp Business account
Go to Settings > WhatApp Business and Select "Both my mobile phone and Take App Inbox" option
Get Pre-requisite steps ready
Get Pre-requisite steps ready
You must have WhatsApp Business App account. If not, download WA Biz app and create a profile
Go to Meta Business Suite and add your WhatsApp Business phone number
Click "Connect with Facebook" and follow the steps on the Facebook dialog.
If you encounter error in the steps, please message us.
Important: You will not be able to use this function in the following countries
Unsupported countries
WhatsApp Business account phone numbers with country codes from the following countries are not supported:
Australia
India
Japan
Nigeria
Philippines
Russia
South Korea
South Africa
Turkey
WhatsApp Business account phone numbers with country codes from countries in the following regions or kingdoms are not supported:
European Economic Area
European Union
United Kingdom
Understanding WhatsApp business accounts' onboarding statuses
WhatsApp business profile status
Status: General status of your WhatsApp Business account
Verification status: With a verified account, you get more benefits such as (able to send more messages, or a verified badge.)
You will need to submit business document to acquire a verified badge
Phone connection status
Phone number status
Connected: this status is required to use Take App Inbox function
Pending/Rejected: if this status is shown, you will need to appeal to Meta for re-connection
Display name status
Approved/Available_without_review/non_exist: any of these statuses means you are good to go (you can start sending and receiving messages)
Pending_review: you can receive messages but you can't send
Declined: you can't receive messages and can't send
WhatsApp message templates status
The template will be synced within 24-48 hours, depending on Meta review time.
Please note that some features may not be available on WhatsApp Business App once connected. Learn more