FAQ

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General FAQ

What is Take App?

Take App is an easy-to-use e-commerce website builder for small businesses. It helps you create online stores that connect directly to WhatsApp, making it easy to sell products, accept payments, arrange delivery, and manage inventory. Take App is loved by all types of business from Retail, F&B, to service, and more.

How does Take App work with WhatsApp?

As an official WhatsApp partner, Take App seamlessly connects your business to WhatsApp. Customers can browse your store, add products to their cart, and send you order details directly through WhatsApp. With WhatsApp API integration, you can create an official WhatsApp store for brand presence as well.

What subscription plans does Take App offer?

We offer three plans: Basic (free), Premium, and Business. All plans can enjoy unlimited orders without commissions. Each plan provides different features to meet your business needs. For instance, the Basic plan allows up to 20 images, while the Premium and Business plans offer unlimited image uploads. Premium plan allows automated payments, and Business plan supports Whatsapp API integration. You can subscribe on a monthly basis or go with an annual plan for extra perks.
Check exclusive features: pricing

Can my store accept credit cards and other payment methods?

Yes, Take App supports a total of 70+ payment methods globally, including credit cards, Paypal, Stripe, Mercado Pago, Xendit, and various local payments. Find out what payments are available in your country from the Payment page.
Learn more: Payments

Is Take App available in my country?

Take App is available in over 180 countries, including those in Africa, Latin America, and Asia. It supports a total of 10 languages, making it easy to serve customers in their preferred language. Explore success stories from around the world and discover how businesses have grown with Take App.
Learn more: Customer Review

Can I use my own domain with Take App?

Yes, with our Premium and Business plans, you can use a custom domain for your online store, enhancing your brand's presence and credibility.

When I need help, how can I get your support?

Once you create your store, all Take App users can access our Helpdesk from the bottom-left corner of the dashboard. Additionally, Premium and Business users can enjoy enhanced support through live chat or video call. Before sign-up? You can still access Help Center for general understanding about the product from the Resources page.

Can I track my sales and customer interactions?

Yes, Take App provides analytics tools in the Premium and Business plans, allowing you to track sales, customer interactions, and more to optimize your business strategy.

Can I cancel my subscription plan anytime?

Yes, you can cancel your subscription at any time. Also, you will still be able to enjoy the benefits of the paid plan until the end of the current billing cycle.

Is there a limit on the number of products I can list?

The Basic plan allows up to 20 images, while the Premium and Business plans offer unlimited image uploads, giving you extensive flexibility for product listings.

How does payment processing work in Take App?

We support various payment methods including manual and QR payments for the Basic plan, and credit card payments for Premium and Business plans.

Can I manage multiple stores with Take App?

Yes, our Business plan allows the management of multiple stores and provides a clone tool for easy duplication of store setups.

Are there any hidden fees with Take App?

No, we believe in transparency. There are no hidden fees; the only cost is your subscription fee, with no additional transaction fees or undisclosed charges.

Can I customize Take App to fit my business needs?

Yes, Take App is designed with flexibility to cater to different industries such as F&B, retail, and services. For a more tailored experience, visit Take App Templates to explore and choose a store template that best fits your business requirements.

Are there any training resources available for using Take App?

We continually add learning resources, including instructional videos and guides, accessible through Take App Helpdesk. Additionally, for premium and business users, we offer consultation and product demo.

Updated on: 22/11/2024