Many customers leave if they don’t get a quick reply. Auto Reply helps you:
respond instantly 24/7
answer product questions automatically
reduce missed orders
keep customers engaged while your team is offline
Requirements
Before enabling Auto Reply, make sure:
Your store is on the Business Plan (Auto Reply is not available on lower plans)
Your Instagram account is a Professional Account (Business/Creator)
Your Instagram is connected inside Take App Admin
Step 1: Connect your Instagram
Go to Admin → Instagram
Click Connect to Instagram Business
Log in with your Instagram username + password
Once connected, your Instagram DMs will appear inside Take App Inbox.
Step 2: Enable Instagram Auto Reply
Go to Admin → Chats
Open Chatbot
Go to Auto Reply
Enable Instagram Auto Reply
This activates AI responses for incoming Instagram DMs.
How Instagram Auto Reply works
When a customer sends a message on Instagram DM:
Take App AI reads the customer’s question
It answers using your store’s product and website content
If the AI is unsure, it responds politely and asks the customer to wait for your team
This ensures customers always get a fast response instead of silence.
Extra Automation: Icebreakers & Shortcuts (Recommended)
Instagram also supports “quick buttons” like a menu inside the chat.
Take App can instantly respond when customers tap these buttons using:
Icebreakers (example: “How to order”)
Shortcuts (persistent menu actions)
These are great for FAQs like:
“How much is delivery?”
“Where is my order?”
“Do you have this in stock?”
Setup:
Connect Instagram in Admin → Instagram
Go to Chats → Chatbot
Configure Icebreakers and Shortcuts
Notes merchants should know
Instagram Auto Reply is different from manual replies
Even if Auto Reply is enabled, your staff can still reply manually anytime from the Inbox.
All messages appear in one inbox
Instagram messages show inside your Take App inbox along with other channels.
Troubleshooting
If Auto Reply does not respond:
confirm you are on Business Plan
confirm Instagram is connected under Admin → Instagram
confirm Auto Reply is enabled under Chats → Chatbot