Back-in-Stock feature lets your customers know as soon as an item is available again. When a product is sold out, customers can subscribe to receive an alert directly from the product page. Once the item is restocked, they’ll automatically receive a WhatsApp message.
How customers can subscribe
Customers must be logged in to subscribe.
When a product is sold out, a “Notify me when available” button will appear on the product page.
Only one notification per product or variant can be created.
When notifications are sent
A restock notification will be sent when the following conditions are met:
Sold-out toggle is OFF, and
Meet one of the below conditions:
Inventory tracking is ON and stock becomes greater than 0
Inventory tracking is OFF
For products with variants
Inventory is tracked individually for each variant.
Only customers who subscribed to that specific variant receive the alert
If multiple variants are restocked at once, notifications are sent per variant
Notifications are only sent when you update the inventory manually on the product page.
Restocks caused by order cancellations or refunds will not trigger a notification.
When notifications are not sent
Stock increases due to order cancellation or refund
Restock conditions have not been met
Important Notes
Product visibility does not affect notification delivery. Even if a product is hidden, customers may still receive a restock alert if its stock is updated.
If a product is deleted, all related notifications are also removed.
What message will customers receive?
When a product is restocked, customers who subscribed will receive a WhatsApp message with a "Buy Now" button that redirects to that product page.
