You can view and manage your orders from the Admin Dashboard. Go to Admin > Orders > All. You can manage order status, payment status and fulfillment status of all your orders.
Filter Orders by Payment Status
Use the filter buttons at the top to quickly sort orders by payment status:
All
Unpaid
Confirming payment
Paid
Edit from Order Menu
You can see your orders information and update it directly on the Orders > All page. Hover the mouse over a cell and make changes.
Editable columns | Non-editable columns (hover to view details or click for more information) |
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Edit from Order Detail Page
Click on an individual order to access the Order Details Page. From there, you can:
Update order, payment and fulfillment statuses, view or add comments and notes, add delivery tracking and more.
See more details in this article.
Status Definitions
Order Status
Pending – Order received but not yet confirmed
Confirmed – Order confirmed by the seller
Completed – Order fulfilled and closed
Cancelled – Order canceled by seller or customer
Payment Status
Unpaid – No payment received
Confirming payment – Customer clicked "I have paid" for manual payment
Partially paid – Partial payment received
Paid – Full payment received
Refunded – Payment has been refunded
Fulfillment Status
Unfulfilled – Order has not been prepared or shipped
Ready – Order is ready for pickup or delivery
Out for delivery – Order is on the way
Fulfilled – Order delivered or picked up
Automatic vs Manual Payments
When customer completes payment in automatic payment, the payment status will be changed to
Paidand order status will be change toConfirmed.When customers click "I have paid" in manual payment payment status will be changed to
Confirming paymentand order status is still inPending.
Hotkeys in Admin Orders Dashboard
Manage orders even faster with these keyboard shortcuts:
Cmd + → / ←: Go to next / previous order
Cmd + M: Open WhatsApp or Inbox
Cmd + P: Print order
Cmd + ⌫ (Backspace): Cancel order
Cmd + I: View invoice
Cmd + E: Edit order