You can view and manage your orders from the Admin Dashboard. Go to Admin > Orders > All. You can manage order status, payment status and fulfillment status of all your orders.
Filter Orders by Payment Status
Use the filter buttons at the top to quickly sort orders by payment status:
All
Unpaid
Confirming payment
Paid
Update Order Status
You can update order statuses individually or in bulk from the Order meny
Edit from Order Menu
Select the checkbox next to one or more orders.
Click Action > Change status.
Choose the appropriate status. See our step-by-step tutorial for more details.
Edit from Order Detail Page
Click on an individual order to access the Order Details Page. From there, you can:
Update order, payment and fulfillment statuses, view or add comments and notes, add delivery tracking and more.
See more details in this article.
Bulk Edit Orders
If you want to update multiple orders at the same time, click the Bulk edit button at the top right of the Orders page. With bulk edit you can change order status, payment status, and fulfillment status; add or update courier name and tracking number, write or edit internal notes.
Learn more about bulk editing here.
Status Definitions
Order Status
Pending – Order received but not yet confirmed
Confirmed – Order confirmed by the seller
Completed – Order fulfilled and closed
Cancelled – Order canceled by seller or customer
Payment Status
Unpaid – No payment received
Confirming payment – Customer clicked "I have paid" for manual payment
Partially paid – Partial payment received
Paid – Full payment received
Refunded – Payment has been refunded
Fulfillment Status
Unfulfilled – Order has not been prepared or shipped
Ready – Order is ready for pickup or delivery
Out for delivery – Order is on the way
Fulfilled – Order delivered or picked up
Automatic vs Manual Payments
When customer completes payment in automatic payment, the payment status will be changed to
Paidand order status will be change toConfirmed.When customers click "I have paid" in manual payment payment status will be changed to
Confirming paymentand order status is still inPending.
Hotkeys in Admin Orders Dashboard
Manage orders even faster with these keyboard shortcuts:
Cmd + → / ←: Go to next / previous order
Cmd + M: Open WhatsApp or Inbox
Cmd + P: Print order
Cmd + ⌫ (Backspace): Cancel order
Cmd + I: View invoice
Cmd + E: Edit order