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Order rolling
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Written by Help
Updated over 2 months ago

Order rolling function circulates phone numbers in a round-robin manner, allowing multiple staff members to evenly distribute incoming orders. Here's an example:

  • Let's say you have order rolling numbers A, B, and C.

  • If you receive a total of 60 orders in a day:

    • Number A will handle 20 orders. Number B will handle 20 orders. Number C will handle 20 orders.

    • This distribution ensures that each number receives an equitable share of orders, resulting in a balanced workload.

How to setup order rolling

  1. Go to Admin > Settings

  2. In General, navigate to "WhatsApp number" section. Type in the numbers for order rolling and press Add. Repeat the process if you have more than 1 number. Click Save.

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