Bulk Upload Missing Characters

If you just uploaded a CSV, and find that there are missing characters, follow the instructions below:



CSV's imported into TakeApp need to be in the UTF-8 Format. Below is how you would encode your files into UTF-8 in Microsoft Excel and Numbers.

UTF-8 Encoding in Microsoft Excel (Windows)

Open your CSV file in Microsoft Excel.
Click File in the top-left corner of your screen.
Select Save as...
Click the drop-down menu next to File format.
Select CSV UTF-8 (Comma delimited) (.csv) from the drop-down menu.
Click Save.
Your new CSV file is now encoded using the UTF-8 format and is ready to be imported into TakeApp.

UTF-8 Encoding in Numbers (macOS)

Open your CSV file in Numbers.
Click File in the top-left corner of your screen.
Select Export to... -> CSV...
Click Advanced options.
Click the drop-down menu next to Text Encoding.
Select Unicode (UTF-8).
Click Next
Choose a name and location for your new file and click Save.
Your new CSV file is now encoded using the UTF-8 format and is ready to be imported into TakeApp.

Updated on: 07/03/2024