Order rolling
Order rolling function circulates phone numbers in a round-robin manner, allowing multiple staff members to evenly distribute incoming orders. Here's an example.
Let's say you have order rolling numbers A, B, and C.
If you receive a total of 60 orders in a day:
Number A will handle 20 orders.
Number B will handle 20 orders.
Number C will handle 20 orders.
This distribution ensures that each number receives an equitable share of orders, resulting in a balanced workload.
Go to Admin > Settings > General and navigate to "WhatsApp numbers" section.
Type in the number for order rolling and press Add. Repeat the process if you have more than 1 number. Click Save
Let's say you have order rolling numbers A, B, and C.
If you receive a total of 60 orders in a day:
Number A will handle 20 orders.
Number B will handle 20 orders.
Number C will handle 20 orders.
This distribution ensures that each number receives an equitable share of orders, resulting in a balanced workload.
How to setup order rolling
Go to Admin > Settings > General and navigate to "WhatsApp numbers" section.
Type in the number for order rolling and press Add. Repeat the process if you have more than 1 number. Click Save
Updated on: 13/10/2023
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